Frequently Asked Questions

How do I place an order?
After you finish adding products to your shopping cart, simply click the "Check Out" button on the cart page, and we will guide you through the payment process.

What payment methods do you accept?
We accept credit cards, debit cards, PayPal, and bank transfers (via PayPal).

How secure is my personal information?
Our website uses the SSL (Secure Sockets Layer) protocol to encrypt all personal information sent during the payment process. For more details on how we protect and use your information, please refer to our Privacy Policy.

How does shipping work?
We collaborate with sellers and artisans from all over the world to offer you the best prices and most interesting products. This means your order may be shipped from different locations worldwide, such as Germany, the USA, Thailand, Tibet, China, India, and more.
Because we ship directly from our partners in these countries, delivery may take between 6 to 20 days. Please don’t worry if it doesn’t arrive immediately — it’s on its way :)

We also offer international shipping options! For more information about shipping, please visit our Shipping page.

Can I cancel an order?
Yes. Cancellations must be made within 24 hours of placing the order.
Please email us within 24 hours and explain why you wish to cancel your order.
All refunds will be processed within 24–48 hours until the money appears in the customer’s bank account.